Privacy Policy

This privacy policy applies between you, the User and Mipro Medical Solutions Ltd, the owner and provider of this Website. Mipro Medical Solutions Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of all Data collected by us or provided by you in relation to your use of the Website.

DEFINITIONS AND INTERPRETATION

In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to Mipro Medical Solutions Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR	the General Data Protection Regulation (EU) 2016/679;
Mipro Medical Solutions Ltd, or us	Mipro Medical Solutions Ltd, a company incorporated in England and Wales with registered number 14319637 whose registered office is
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you	any third party that accesses the Website and is not either (i) employed by Mipro Medical Solutions Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mipro Medical Solutions Ltd and accessing the Website in connection with the provision of such services;
Parent Organisation	The organisation that provides the user with, and controls their access to, the Website. The organisation will have a subscription with the supplier;
Website	the website that you are currently using, www.miprosolutions.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions;
Support	A service to facilitate a user to receive support and guidance on using the Website either via phone or email and allow users to log defects;
Reporting Services	A service provided to facilitate reporting on customer data in ways not available via the Website.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa.
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
a reference to a person includes firms, companies, government entities, trusts and partnerships.
“including” is understood to mean “including without limitation”.
reference to any statutory provision includes any modification or amendment of it.
the headings and sub-headings do not form part of this privacy policy.

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of Mipro Medical Solutions Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Mipro Medical Solutions Ltd is the “data processor” and the Parent Organisation providing the website are the “data controller”. Mipro Medical Solutions Ltd is therefore acting on instruction from the Parent Organisation with regards to the purposes for which, and the manner in which, your Data is processed.

DATA COLLECTED

On behalf of the data controller, we may collect and process the following Data, which may include some of all of the following Personal Data:

name
gender
date of birth
ethnicity
personal characteristics
addresses
contact Information such as email addresses and telephone numbers
next of kin
photographs
employer
job titles, qualifications and education records
details of criminal convictions or offences
IP address (automatically collected)
web browser type and version (automatically collected)
operating system (automatically collected)

With regards to patients’, either using the system or managed via the system, the Personal Data may also include:

coaching data (including coaching time and number of sessions received)
game/session/activity data (including number of games/sessions/activities and time received)
injury and fitness data
details of performance reviews
match/player event data (including, inter alia), e.g. number of passes, crosses, goals and fouls
Biometric data (e.g. strength and mobility assessment data)
player tracking data
any other data deemed necessary by the Parent Organisation for performance, administration, recruitment, or communication purposes.

In addition, we may collect and process the following data about you

If you contact us for support, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have an obligation to respond to them.

HOW WE COLLECT DATA

We collect Data in the following ways:

data is given to us by you;
Data is given to us by other Users at your Parent Organisation;
data is received from other sources; and
data is collected automatically.

DATA THAT IS GIVEN TO US BY YOU

Mipro Medical Solutions Ltd will collect your Data in a number of ways, for example:

when you use our services.
when you contact us through the Website, by telephone, post, e-mail or through any other means.

In each case, in accordance with this privacy policy.

DATA THAT IS GIVEN TO US BY YOUR PARENT ORGANISATION

Mipro Medical Solutions Ltd will process individuals data provided by their Parent Organisation as part of the process of using the software services provided. This is processed in accordance with this privacy policy.

DATA THAT IS RECEIVED FROM THIRD PARTIES

Mipro Medical Solutions Ltd will receive Data about you from the following third parties:

data feed providers (e.g. wearables, GPS devices, etc).
performance data services in use at the club such as Player Tracking data.

DATA THAT IS COLLECTED AUTOMATICALLY

To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

OUR USE OF DATA

Mipro Medical Solutions Ltd provides the Website (as a hosted solution), Support and Reporting Services under legal contract to Parent Organisations as a subscription service. This forms the legal basis for processing the Data collected.

As the data processor, Users data is only directly accessed by Mipro Medical Solutions Ltd when necessary, as part of the services provided, and steps are taken to anonymise the data whenever possible.

Anonymous usage Data, automatically gathered from your browser, may be used by us from time to time in order to provide you with the best possible service and experience when using our website.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

DATA DISCLOSURE

We may disclose your personal information to third parties only in the following scenarios

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
in the event that Mipro Medical Solutions Ltd or all of its substantial assets is acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.
if we are under a duty to disclose or share your personal data in order to comply with a legal obligation or to protect the rights, property, or safety of Mipro Medical Solutions Ltd, or our customers, and users.

KEEPING DATA SECURE

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a username that is unique to you.
We will offer 2 factor authentication to ensure your account is safe
we store your Data on secure servers.
Data transmitted to our servers from the web browser is encrypted using SSL.
We are ISO 27001 certified. This family of standards helps us manage your Data and keep it secure.

Technical and organisational measures include measures to detect and deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via: admin@miprosolutions.com.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil our contractual obligations to the Parent Organisation, and only for the purposes outlined in this privacy policy.

You may request your data be deleted from the system, however this request must go via the Parent Organisation responsible for providing you with access to the Website. As a data processor Mipro Medical Solutions Ltd does not have the legal right to delete data without the data controller’s authorisation.

Even if we delete your Data, it may persist on archival media for legal, tax or regulatory purposes.

YOUR RIGHTS

The data controller (Parent Organisation) must provide you with the following rights in relation to your Data:

Right to access – You have the right to request copies of the information held about you at any time (Subject Access Request);
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete;
Right to erase – the right to request that Data is deleted or remove from systems. This may be declined if the data controller has a legal basis for keeping the Data;
Right to restrict use of your Data – the right to “block” an organisation from using your Data or limit the way in which it can be used;
Right to data portability – the right to request that you Data is moved, copied or transferred; and
Right to object – the right to object to specific uses of your Data which may include where it is used for our legitimate interests.

All enquiries, exercising of any rights set out above, or withdrawing of consent to the processing of your Data (where consent is our legal basis for processing your Data), should be raised directly with the Parent Organisation providing access to the Website only. Mipro Medical Solutions Ltd cannot facilitate these requests.

If you are not satisfied with the way your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that Data held is accurate and current. Please inform your data controller if any Data they hold about changes so that it may be updated and kept accurate.

TRANSFERRING DATA BETWEEN REGIONS

Mipro Medical Solutions Ltd takes steps to keep data hosting and processing within the region the system is provided where possible to keep restricted transfers to a minimum.

Scenarios exist where this is not always possible due to use of third-party suppliers or company office geography. In those scenarios any data transfers will only be with controller approved suppliers, and Mipro Medical Solutions Ltd will ensure the Data receives equivalent levels of protection, safeguarding, security procedures and is done so under equivalent contractual terms. Thus ensuring your Data is treated in a way consistent with international Data Protection Laws.

If the system provided is hosted within the European Economic Area (EEA) the organisation will take steps to keep Data hosting and processing within the EEA wherever possible, and ensure the European Commission’s standard contractual clauses are enforced when any restricted transfers take place. The privacy shield framework will usually form the basis of any such transfers to organisations within the US.

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

Mipro Medical Solutions Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Mipro Medical Solutions Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

COOKIES

This Website may place and access certain Cookies on your computer. Mipro Medical Solutions Ltd uses Cookies to improve your experience of using the Website. Mipro Medical Solutions Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

By using the Website and accepting this privacy policy, you are giving consent to the placing of Cookies. You may, if you wish, deny consent to the placing of Cookies via your web browsers settings, for further details please consult the help menu in your browser. Please note, certain features of the Website may not function fully or as intended if cookies are disabled.

This Website may place the following Cookies:

Type of Cookie	Purpose
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find a list of Cookies that we use in the Cookies Schedule.

You can choose to delete Cookies stored on your device at any time. You may however lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

YOUR RESPONSIBILITIES

Where you have been provided with (or have chosen) a username or password which enables you to access certain parts of our site, you are responsible for keeping that username or password confidential. We ask you not to share your password or username with anyone, doing so puts the security of all other users at risk.

GENERAL

Access to our site is granted after payment of a subscription and by signing up you will be deemed to have agreed to and accepted the contents of these terms and conditions of use.

Any use of our site or extracts from our site other than in accordance with these terms and conditions of use for any purpose is prohibited and we reserve the right to prevent access to our site at any time.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

DISCLAIMER

We own the site and all the intellectual property rights in the material on and relating to the site. Nothing within these terms shall be construed as conferring any licence of the site or any of our intellectual property rights related to the site.

While we endeavour to ensure that the information on our site is correct and up to date, we do not warrant the accuracy and completeness of the material on our site. We may make changes to the material on our site at any time without notice.

The material on our site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with access to our site on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to our site.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to endeavour to prevent unauthorised access.

CHANGES TO THIS PRIVACY POLICY

Mipro Medical Solutions Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.